Based on active incidents, degraded services and current maintenance state.
Calculated from live service health and currently open incidents.
Live percentage of public FMUK service components currently operational.
Service Components
Current live status for FMUK Group public systems, hosting infrastructure and customer-facing platforms.
Core Services 6 components
Customer Support Services
Support ticketing, customer contact and helpdesk services.
Domain Name Services
Domain registration, DNS management and availability checks.
FMUK Billing & Identity
Billing, authentication, customer login and account identity services.
FMUK Client Portal
Customer services, invoices, hosting products and account management.
FMUK Group Website
Main FMUK Group website, public information and service pages.
FMUK Nexus Platform
Monitoring, infrastructure management and customer control platform.
Nexus Services 6 components
Monitoring Agent Network
Connected website, server and monitoring agents.
Alert & Notification Services
Email, Discord and internal alert delivery systems.
Nexus Dashboard
Customer-facing Nexus dashboard and monitoring control centre.
License Validation Services
Licence validation and subscription service for FMUK products.
Monitoring API
Monitoring endpoint used for checks, integrations and service reporting.
Status Page Services
Hosted public status pages for FMUK and customer services.
Network & Connectivity 6 components
DNS Routing
DNS routing and domain resolution services.
Edge Connectivity
External connectivity, routing and edge service availability.
Email Delivery
Inbound and outbound email delivery services.
FMUK Service Network
FMUK service routing, platform connectivity and network availability.
Traffic Routing Services
Routing layer used for platform and hosting traffic.
Spam Filtering
Email filtering, spam protection and message security.
Web Hosting Services 4 components
Business Hosting
Enhanced hosting platform for business websites.
Managed Hosting
Managed hosting services maintained by FMUK Group.
Reseller Hosting
Hosting platform for reseller and multi-site customers.
Shared Hosting
Shared web hosting platform for standard websites.
Managed Hosting Services 2 components
Managed WooCommerce Hosting
Managed WooCommerce hosting for online stores.
Managed WordPress Hosting
Managed WordPress hosting platform, performance and availability.
Server & Infrastructure Services 5 components
Backup Infrastructure
Backup storage, recovery systems and restore infrastructure.
Cloud Infrastructure
FMUK cloud infrastructure, compute and platform services.
Dedicated Servers
Dedicated server infrastructure and availability.
Storage Services
Storage, file handling and platform data services.
Virtual Private Servers
Virtual private server infrastructure and availability.
Active Issues
Open FMUK incidents and infrastructure provider notices currently being monitored.
Incident Calendar
Timeline view of recent resolved incidents, maintenance and infrastructure provider notices.
Delayed inbound email
Resolved
High load across shared servers
Resolved
Connections From Virgin Media Failing
Resolved
Maintenance: Managed WordPress Hosting dashboard scheduled maintenance
Resolved
Maintenance: Server Maintenance: rubidium.cloudhosting.uk
Resolved
Premium - cuttlefish-lon.FMUK Hosting.uk
Resolved
LOGAN-LON Account Suspension Service Disruption
Resolved
Reseller Servers: Connectivity Issues
Resolved
Delays in DNS/domain changes on shared hosting
Resolved
Premium Server - lobster-lon.FMUK Hosting.uk
Resolved
cPanel Licensing Issue
Resolved
Reseller - haltia-lon.cloudhosting.uk
Resolved
Recent Incident History 25 resolved / previous update(s)
Delayed inbound email
Infrastructure Provider NoticeStatus: Resolved
The affected node is back in the filtering cluster. All nodes are online and inbound mail is being filtered and delivered at normal speed, with no backlog in the queues.
We've been monitoring since the fix went in and everything has stayed stable, so we're marking this as resolved.
Thanks for bearing with us, and apologies again for the delays to inbound email while this was ongoing.
Affected Components
Shared Hosting (Operational)
Business Hosting (Operational)
Reseller Hosting (Operational)
Spam Filtering (Operational)
High load across shared servers
Infrastructure Provider NoticeStatus: Resolved
All services are fully restored and operating normally
Affected Components
Reseller Hosting (Operational)
Shared Hosting (Operational)
Business Hosting (Operational)
Connections From Virgin Media Failing
Infrastructure Provider NoticeStatus: Resolved
No more drops overnight. This seems to be resolved.
Maintenance: Managed WordPress Hosting dashboard scheduled maintenance
Infrastructure Provider NoticeStatus: Complete
Maintenance has completed
Affected Components
Managed Word Press (Managed Word Press Hosting) (Under maintenance)
Maintenance: Server Maintenance: rubidium.cloudhosting.uk
Infrastructure Provider NoticeStatus: Complete
The upgrade is now complete.
Affected Components
Reseller Hosting (Operational)
Premium - cuttlefish-lon.FMUK Hosting.uk
Infrastructure Provider NoticeStatus: Resolved
The attack has been mitigated and services are now functioning normally. Thank you for your patience while that was worked on.
Affected Components
Business Hosting (Operational)
LOGAN-LON Account Suspension Service Disruption
FMUK IncidentBetween 11:13 AM and 11:40 AM BST, websites hosted on LOGAN-LON may have incorrectly displayed an Account Suspended notification due to a Hosting Account State Synchronisation Failure.
Our Infrastructure Engineering Team identified the affected hosting-management service, restarted the required core processes and restored all customer services.
All affected services are now operating normally. No customer data was lost, modified or compromised.
A full technical incident report is available using the link below.
Reseller Servers: Connectivity Issues
Infrastructure Provider NoticeStatus: Resolved
We were experiencing routing issues affecting some of our servers. This has now been resolved and we apologise for any disruption caused.
Affected Components
Reseller Hosting (Operational)
Delays in DNS/domain changes on shared hosting
Infrastructure Provider NoticeStatus: Resolved
This has been confirmed as resolved
Affected Components
Reseller Hosting (Operational)
Shared Hosting (Operational)
Business Hosting (Operational)
Premium Server - lobster-lon.FMUK Hosting.uk
Infrastructure Provider NoticeStatus: Resolved
This was since resolved
Affected Components
Business Hosting (Operational)
cPanel Licensing Issue
Infrastructure Provider NoticeStatus: Resolved
This is now fully resolved.
Affected Components
Reseller Hosting (Operational)
Shared Hosting (Operational)
Business Hosting (Operational)
Reseller - haltia-lon.cloudhosting.uk
Infrastructure Provider NoticeStatus: Resolved
This has since been resolved
Affected Components
Reseller Hosting (Operational)
beetle-lon.cloudhosting.uk Outage
Infrastructure Provider NoticeStatus: Resolved
The connectivity has been fully restored.
Access issues to Codebase and Sirportly services
Infrastructure Provider NoticeStatus: Resolved
No further issues have been detected in our monitoring and we're happy that this is now fully resolved.
Affected Components
Codebase (Operational)
Sirportly (Operational)
Outage on lampkin-lon.FMUK Hosting.uk
Infrastructure Provider NoticeStatus: Resolved
This was linked to CPU throttling on the HV which has now been addressed.
Affected Components
Shared Hosting (Operational)
Reseller server Down - c97.lon.cloudhosting.net
Infrastructure Provider NoticeStatus: Resolved
The server seems stable since this was initially resolved. We're happy to mark this incident as closed now. Thank you for your patience.
Affected Components
Reseller Hosting (Operational)
Maintenance: Resource Booster and FMUK Service Network migration tool maintenance
Infrastructure Provider NoticeStatus: Complete
Maintenance has completed
Affected Components
FMUK Hosting Website, Billing & Identity (Under maintenance)
DNS Issues
Infrastructure Provider NoticeStatus: Resolved
We're happy the DNS cluster is still returning valid records, so this issue is now being closed. Thanks for your patience.
Affected Components
Domain Name Services (Operational)
Maintenance: Zinc - Server Migration & Upgrade
Infrastructure Provider NoticeStatus: Complete
Maintenance has completed
Affected Components
Reseller Hosting (Under maintenance)
Maintenance: Zelia - Server Migration & Upgrade
Infrastructure Provider NoticeStatus: Complete
The migration is now complete. If you have any domains assigned to third party nameservers (e.g. Cloudflare) then you will need to update IP addresses on those DNS servers now
Affected Components
Reseller Hosting (Operational)
yttrium.cloudhosting.uk Outage
Infrastructure Provider NoticeStatus: Resolved
This has now been resolved. It was caused by a particularly large sustained DDo S attack
Affected Components
Reseller Hosting (Operational)
JetBackups - Not Completing
Infrastructure Provider NoticeStatus: Resolved
We're happy this has been running fine with the changes made. Backups have been running as normal since this push.
Maintenance: Thyra - Server Migration & Upgrade
Infrastructure Provider NoticeStatus: Complete
Maintenance has completed
Affected Components
Reseller Hosting (Under maintenance)
Maintenance: Selenium - Server Migration & Upgrade
Infrastructure Provider NoticeStatus: Complete
Maintenance has completed
Affected Components
Reseller Hosting (Under maintenance)
Maintenance: Rosina - Server Migration & Upgrade
Infrastructure Provider NoticeStatus: Complete
The migration is now complete. If you have any domains assigned to third party nameservers (e.g. Cloudflare) then you will need to update IP addresses on those DNS servers now
Affected Components
Reseller Hosting (Operational)
This page shows the public operational status of FMUK Group core systems, hosting services and monitoring infrastructure. Individual customer status pages are available separately through FMUK Nexus.